Five Star Customer Experiences: Lessons from Hospitality Leaders

A review of a panel discussion moderated by FIBA Co-Executive Director, Pam Miniati, at Synapse Sumit 2024: Interesting session illustrating how entrepreneurs can strengthen their customer engagement and experience efforts by learning how to adopt the successful principles and strategies used by hospitality leaders. Best practices and insights were shared, including how new technologies like AI are being applied to strengthen customer satisfaction and build competitive positioning in your marketplace. Panelists included Jeff Gigante, Co-Founder, Next Level Brands Hospitality – Eric Knott, COO, PDQ – Dan Meretsky, VP and Head of Technology, Ciccio Restaurant Group – Chon Nguyen, Partner, Proper House Group – Cristina Moguel, Assistant Director, Florida International University.

Synapse 2024 and the Business of Innovation | Nasdaq

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